Technical Customer Success Manager

Berlin, Germany Full-time

As technical Customer Success Manager you and the Customer Success Team are responsible that our customers are thrilled with our products and services and easily grow their online fundraising. 

You are in charge of customizations for our touchpoints and you support our clients integrating and using  our products. This contains bug fixing and internal bug reporting but also troubleshooting together with the customer. You will be in constant contact with our customers collecting feedback to drive continuous improvement across our products and enhance our documentation. 

You are our new team member, if… 

    • You can draw on your existing experience with technologies such as Javascript, HTML/CSS and RESTful web services
    • You have experience with CRM solutions and SaaS models
    • You are able to communicate in English and German, other languages including French are a definite advantage!
    • You stay calm in hectic situations and use your creativity and curiosity to suggest solutions and troubleshooting. 
    • You are able to work with a number of customers simultaneously setting priorities and demonstrating strong time management.
    • You want to help make the world a better place (we're serious!)

 

RaiseNow:
We're RaiseNow, and we're passionate about making fundraising more efficient, user-friendly, and successful. Our technology handles more than two-thirds of all online donations in Switzerland, supporting organisations like WWF, Caritas, MSF, and many others. 

We have a keen interest in the goals of the organizations we support, and expect our clients to comply with ethical guidelines based on international standards. We are a social enterprise, driven by our mission to enable fundraisers to use the internet to collect donations in the best possible way. And we're excited about you helping us develop the future of digital fundraising.

 

Goodies:
We are dedicated to providing an innovative working environment for our employees, and we're proud of our culture of transparency, trust, and mutual respect. We believe in 'equal pay for equal work', flexible work schedules, and the opportunity to work from home. We also run employee events and support you in personal and professional development.

 

Next steps

  1. Send us your CV and cover letter via our online form.
  2. We'll invite you to an initial screening call (phone/video).
  3. The next step would be meeting in person at our Berlin office for a 1–2 hour interview. We'll cover technical and business-related topics, and get to know more about you.
  4. If things go well, you'll receive an offer 1–2 weeks after your interview.


Interested? Then please send your application documents with salary expectations to our recruiting portal below. If you have any questions, please do not hesitate to contact us:  hr@raisenow.comhttp://www.raisenow.com